Last updated: 11 February 2026
1. Introduction
Welcome to Piccollo ("we", "us", "our"). We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website piccollo.co.uk, place an order, or interact with us.
2. Data Controller
The data controller responsible for your personal data is:
- Business Name: Piccollo
- Address: 68 Townhead, Kirkintilloch, Glasgow G66 1NZ, United Kingdom
- Phone: +44 141 776 3232
- Email: info@piccollo.co.uk
3. What Personal Data We Collect
We may collect and process the following data:
- Identity Data: your name.
- Contact Data: your delivery address, email address and telephone number.
- Order Data: details of orders you place through our website or phone.
- Transaction Data: payment details processed securely by our payment provider (we do not store card numbers).
- Technical Data: IP address, browser type, operating system, and browsing actions on our site (via cookies — see our Cookie Policy).
- Communication Data: any messages, feedback or correspondence you send us.
4. How We Use Your Data
We use your data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling your food orders | Contract performance |
| Delivering orders to your address | Contract performance |
| Sending order confirmations and updates | Contract performance |
| Responding to enquiries and complaints | Legitimate interest |
| Improving our website and services | Legitimate interest |
| Complying with legal and regulatory obligations | Legal obligation |
5. Data Sharing
We may share your personal data with the following categories of third parties only where necessary:
- GloriaFood / Oracle: our online ordering platform that processes orders on our behalf.
- Delivery drivers: your name, address and phone number to fulfil deliveries.
- Payment processors: to securely handle card transactions.
- IT & hosting providers: who help us maintain and secure our website.
- Legal / regulatory bodies: where required by law.
We do not sell your personal data to third parties.
6. Data Retention
We retain your personal data only for as long as necessary for the purposes outlined above. Typically:
- Order data: retained for up to 6 years for tax and accounting purposes.
- Contact enquiries: retained for up to 2 years unless an ongoing relationship exists.
- Technical / cookie data: see our Cookie Policy for retention periods.
7. Your Rights Under UK GDPR
You have the right to:
- Access – request a copy of the personal data we hold about you.
- Rectification – ask us to correct inaccurate data.
- Erasure – ask us to delete your data ("right to be forgotten").
- Restriction – ask us to limit how we use your data.
- Portability – receive your data in a structured, machine-readable format.
- Objection – object to processing based on legitimate interest.
- Withdraw consent – where processing is based on consent, withdraw it at any time.
To exercise any of these rights, please contact us at info@piccollo.co.uk or call +44 141 776 3232. We will respond within one month.
8. International Transfers
We primarily process your data within the United Kingdom. Where any data is transferred outside the UK (e.g., through third-party service providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision by the UK Secretary of State.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. These include secure connections (HTTPS), access controls, and regular security reviews.
10. Cookies
Our website uses cookies. For full details on what cookies we use and how to manage them, please see our Cookie Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
12. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
- Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
We would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: info@piccollo.co.uk
- Phone: +44 141 776 3232
- Address: 68 Townhead, Kirkintilloch, Glasgow G66 1NZ, United Kingdom